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Terms & Conditions

Terms and Conditions

These terms and conditions govern the use of our website and the purchase of jewellery from our store. By placing an order with us, you agree to be bound by the following terms. These terms do not affect your statutory rights.

1. Business Details

This website is operated by Aurum Gems, a UK-based business specialising in the sale of high-quality vintage and pre-owned jewellery.

2. Products

We take great care to describe and photograph all items accurately. As many of our pieces are vintage or pre-owned, minor signs of wear may be present. All items are sold as described.

3. Prices and Payment

  • All prices are listed in GBP (£) and include VAT where applicable.

  • We accept secure payment via debit/credit cards.

  • Full payment must be received before items are dispatched.

4. Shipping and Delivery

  • UK Orders: Free Royal Mail Tracked 24 shipping is provided as standard. Delivery aim is 1 business day from dispatch. An optional upgrade to Royal Mail Special Delivery (by 1pm next working day) is available for £5.99.

  • International Orders: Sent via Royal Mail International Tracked, with a delivery aim of 5–7 business days.

  • Dispatch is within 1 business day of purchase.

  • Customers are responsible for any customs duties or import taxes on international orders.

5. Returns and Cancellations

UK Customers:
You have the right to cancel your order and return items within 14 days of receiving them under the Consumer Contracts Regulations 2013. Items must be returned unused, in original condition and packaging. Return postage is the buyer’s responsibility unless the item is faulty.

International Customers:
Returns are accepted within 14 days of delivery. Items must be in original, unused condition with all packaging. Return postage, customs duties, and import taxes are the buyer’s responsibility.

Please contact us at sales@aurumgems.com before returning any item.

6. Faulty or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of receipt. We will arrange a replacement or refund where appropriate.

7. Intellectual Property

All content on this site, including images, text, and branding, is the property of Aurum Gems and may not be copied or used without permission.

8. Privacy

We are committed to protecting your privacy. Please refer to our Privacy Policy for full details on how we collect, store, and use your personal data.

9. Governing Law

These terms and any transactions made through this site are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the English courts.

Contact Us
If you have any questions about these terms, please contact us at:
sales@aurumgems.com
1 Park House Farm Cottages, DN21 1FX

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